Troubleshooting CAPTCHA & Connection Errors on MyBalanceNow (2025)

If the invisible reCAPTCHA puzzle fails to load, you’ll never get past the login button. This guide lists every known browser, network, and accessibility issue that blocks the CAPTCHA and how to clear it.

Contents

  1. Disable Ad-Block for One Page
  2. Turn Off or Rotate VPN
  3. Sync Clock & Clear SSL
  4. Screen-Reader Shortcut
  5. Fallback Mobile Page

1 – Pause Ad-Block/Brave Shields

Both uBlock and Brave hide the Cloudflare widget. Click the shield icon, toggle “Allow all trackers” just for MyBalanceNow, refresh, then log in. Re-enable after.

2 – VPN & Shared IPs Rate-Limited

Cloudflare bans IP ranges that push hundreds of requests. Switch to your mobile data or pick a less-crowded VPN exit.

3 – SSL Clock Drift Bug

Windows: right-click clock → Adjust date/time → Sync now. macOS/Linux: sntp -sS pool.ntp.org.

4 – Screen-Reader Users

Press Tab until you hear “I am not a robot checkbox, unchecked,” then press Space. No mouse required.

5 – Use m.mybalancenow.com

The mobile page loads with fewer JS calls and often bypasses the stuck CAPTCHA entirely.

Guide verified 16 Jun 2025.